Sales Terms and Conditions
All prices are inclusive of VAT, excluding transport costs and any discounts due to promotion codes.
Invoicing Each order will be issued with a packing slip, which can be used as a document proving the validity of the warranty in the time and manner provided for in the next step. At the specific request of the customer in the order it is possible for an invoice that will be in this case to replace the normal packing slip.
Warranty All items proposed by Artemisia are covered by Italian manufacturer's original warranty of two years for lack of conformity, in accordance with Decree 24/02. Warranty does not cover damage caused by misuse and we accept no responsibility for any direct or indirect damages resulting from improper use of products sold by us
Right of Withdrawal The Law (Decree number 185/99) establishes a deadline to exercise the right of withdrawal, within 10 days of receipt of goods. Use this warranty is simple, just follow the following steps: Send a letter A / R within 10 days of receipt of goods at: Artemisia Carluccio Alley Sonia Roman, 1 TO 10023 Chieri Italy In any case we recommend that you contact the soon as possible using our telephone numbers. The products must be returned intact, placed in their original packaging complete in all its parts (including any documentation and accessories: manuals, cables, etc..) And with appropriate external packaging sealed. The shipping charges for returns remain the responsibility of the customer. Please note, products sent after the deadline to our warehouse without the above requirements will not be refunded. To exercise the right of withdrawal also will have to choose between one of the following options: delivery of a credit note which must be spent within a year of his generation, under penalty of forfeiture of the credit replacement of the goods Refund of money (to indicate details of a bank account or post office account (IBAN and account holder, the refund for the price of the product and the cost of the first shipment and will be made within 30 days of receipt of returned goods. The only costs borne by the customer are those relating to delivery of the goods) Once the goods arrived at our warehouse, it will be examined for any damages not caused by transport. Returning merchandise / Returns In all cases of return of goods, transport costs are borne by the customer.